Company Policy
At Value-Gift, our company policy is designed to ensure a seamless and satisfactory experience for our customers. We prioritize transparency and clarity in our operations, which is essential for maintaining trust and reliability in our brand.
Our policies encompass various aspects of the customer journey, including returns, exchanges, and shipping. Each policy is crafted with the intention of providing our customers with the best possible service while adhering to industry standards and practices.
In terms of returns and exchanges, we accept requests for both defective and non-defective items within a 30-day period from the date of delivery. This policy is in place to ensure that customers have ample time to evaluate their purchases and make decisions that best suit their needs. To qualify for a return, items must be unused, in their original condition, and accompanied by a receipt or proof of purchase.
We recognize that shipping is a critical component of the purchasing process. Our shipping policy is structured to provide timely and efficient delivery of products. We utilize reliable shipping services to ensure that orders are processed and dispatched promptly. Customers are encouraged to use trackable shipping methods for returns to ensure that items are safely returned to us.
Additionally, our refund policy is straightforward. Once a return is received and inspected, customers will be notified via email regarding the status of their refund. If approved, refunds are processed within 5 to 10 business days to the original payment method. This timeline is consistent with industry standards and aims to provide customers with a clear expectation of when they will receive their funds.
It is important to note that certain items are non-returnable, including customized or engraved products unless they are defective. This policy is in place to protect the integrity of personalized items, which are often tailored specifically for individual customers.
For any inquiries or assistance regarding our policies, customers are encouraged to reach out to our support team via email. We are committed to providing support and guidance to ensure that every customer feels valued and informed throughout their shopping experience.
In summary, our company policies are designed to uphold the highest standards of customer service while ensuring that our operations are efficient and transparent. We believe that a well-defined policy framework is essential for fostering positive relationships with our customers and enhancing their overall experience with our brand.
Refund & Return Policy
At Value-Gift, each item we offer carries meaning, care, and intention. We want you to feel confident with every purchase.
Returns & Exchanges
We gladly accept returns for both defective and non-defective items within 30 days of delivery.
To qualify for a return:
- The item must be unused, in original condition, and in its original packaging
- A receipt or proof of purchase is required
We also accept exchanges within the same 30-day window.
Return Shipping
- If the return is due to an error on our part (wrong item, damaged, or defective), we will cover return shipping.
- If you are returning for personal reasons (change of mind, wrong size, etc.), you will be responsible for return shipping costs.
We recommend using a trackable shipping service.
How to Start a Return or Exchange
Email us at: support@value-gift.com
Please include your:
- Full name
- Order number
- Reason for return or exchange
We’ll reply with instructions and a return address.
Refunds
Once we receive and inspect your return, we’ll notify you by email.
- If approved, your refund will be processed within 5–10 business days to your original payment method.
- If not approved, we’ll contact you with the reason.
Non-Returnable Items
- Customized or engraved items cannot be returned unless defective.
- Used items that show wear may not be accepted for refund.
Need Help?
We’re here to help.
Email us anytime at Info@value-gift.com with any questions.
